Cancellation Policy for Group Classes
Students are not eligible for refunds or credits if you are absent to group class.
If Malden MAPFLC needs to cancel a group class (and cannot find a substitute)…
We will give you booking credits worth the amount of the class minus any discounts you received.
Inclement Weather Policy for Group Classes
Regular After School and Saturday Programming: In the event that we experience inclement weather, we will still try to offer after-school or Saturday classes. If teachers and staff are able to be on location, then we will run classes (even if public schools are closed).
If, due to inclement weather, we are unable to run classes for that day, we will do our best to reschedule the class, but cannot make any guarantees that the class will be rescheduled or that the rescheduled time will be one that is convenient for your family. Additionally, if we are unable to reschedule class cancelled due to inclement weather you are not guaranteed a partial refund for the cancelled class. Again, we will make every effort possible to accommodate, but cannot make guarantees due to the unpredictability of the weather.
Notification: We will notify current students by email with the email we have on file (the one you register with when you create an account on the website). We will also post a notice to this website. You may also contact us by email to inquire at email@example.com. You may call our office at 781-605-3711, but we may not be able to reply in time as we do not always have staff answering the phone.
Contracts: For contracts with schools (as with a partnership program), we will do our best to work with the school to find other times to fulfill our contracted number of hours. However, if it is impossible to find a mutually agreeable time, we require that the contracted hours be paid in full.
Tax Tip: Sending your child to class during an inclement weather day counts as “day care” for tax purposes as it extends the hours that you are able to work. Please consult with an accountant for more information.
Cancellation Policy for Private Lessons
If you, the student, need to cancel your private lesson…
If you are within the 14 day time frame to reschedule, first reschedule online. If you are outside of the 14 day time frame your lesson will not be rescheduled. However, the teacher will use your scheduled time to create helpful materials for you to study. You can expect to receive the materials within 2-3 days of your scheduled lesson.
If the teacher needs to cancel the private lesson…
First, the teacher will try and find a substitute for you. If, after looking for a substitute, the teacher will contact you immediately. You will receive booking credits to reschedule the class.
You may not cancel your lesson or request a refund if we have found a substitute.
Inclement Weather Policy for Private Lessons
In the event that we experience inclement weather, we will still try to offer classes. If teachers and staff are able to be on location, then we will run classes (even if public schools are closed). If you, the student, are unable to attend your private lesson when classes are running, the teacher will use the time to create helpful materials and will send them to you within 2-3 days.